Help Center

FATO
Support Center

Find help for your account, profile, posts, stories, messages, Radar, Hearts, Daybook, privacy, and safety reports.

Account

Create your profile, add your name, username, profile photo, interests, country, and basic information. If you cannot access your account, email support@fatointernational.com with your username and device information.

Email and sign-in

If you have trouble signing in, check that you are using the same login method used when creating the account. For account recovery, contact support and include your Fato username.

Profile, bio, and photo

You can update your profile details, profile photo, interests, and bio from inside the app. Do not use impersonation, misleading identity, or abusive profile content.

Posts, clips, and stories

Fato lets users share posts, clips, stories, and reactions. Users must not post illegal, harmful, hateful, sexually exploitative, or abusive content.

Messages and following

Users can follow others and send messages. If someone sends unwanted, harmful, threatening, or abusive messages, block or report the user and contact abuse@fatointernational.com.

Radar matching

Radar helps users discover a vibe-based match and start a short interaction. Be respectful, do not share sensitive personal information, and report abuse immediately.

Hearts requests

Hearts lets a user send a request to be added to another user's Hearts list. The recipient can accept or refuse. Public profiles may show accepted/refused counts, while names are only visible to users involved in that Hearts request.

Daybook

Daybook is available in the profile and lets users share short status updates that may be read by the community.

Report abuse or safety issue

Email abuse@fatointernational.com or safety@fatointernational.com with screenshots, usernames, dates, and details. If anyone is in immediate danger, contact local emergency services first.

Account or data deletion

To request account or data deletion, email privacy@fatointernational.com with the subject "Account Deletion Request" and include your Fato username.